Privacy Policy

1. Who We Are

This Privacy Policy applies to Riverhead Insulation, located at 49 E 2nd St, Riverhead, NY 11901. Our website is www.riverheadinsulation.com. You can reach us at quotes@riverheadinsulation.com.

2. Information We Collect

We collect information you provide voluntarily when you contact us through our website forms, email, or phone. This may include:

• Your name and contact information (phone number, email address)
• Your home or property address if you provide it for an estimate request
• A description of the work you need done
• Any other details you choose to include in your message

We may also collect non-personal technical data automatically when you visit our website. This includes your IP address, browser type, pages visited, and time spent on the site. This data is collected through standard web analytics tools and is not linked to your personal identity.

3. How We Use Your Information

We use the information you provide to:

• Respond to your estimate request or inquiry
• Schedule on-site consultations and service appointments
• Send you information about your project, quote, or scheduled work
• Follow up after a project is completed
• Improve our website and the way we communicate with customers

We do not send unsolicited marketing emails. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies and Analytics

Our website may use cookies - small text files stored in your browser - to improve your experience and understand how visitors use the site. We use analytics tools such as Google Analytics to gather aggregate, non-identifiable data about website traffic and page performance. You can disable cookies in your browser settings at any time, though doing so may affect how some parts of the site work.

5. Third-Party Services

We use a third-party form service (Tally) to process contact and estimate requests submitted through our website. Information you submit through these forms is governed by that service's own privacy policy. We only receive and store the data you submit. We use Google Maps to display our office location. Google's privacy policy governs their collection of data through that service.

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of your project and a reasonable period afterward for follow-up and record-keeping purposes. If you would like us to delete your information from our records, please contact us at quotes@riverheadinsulation.com.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information from our records
• Opt out of any future communications from us

To exercise any of these rights, contact us at quotes@riverheadinsulation.com.

8. Security

We take reasonable steps to protect the information you share with us. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: